Refund & Returns Policy

Last updated: 22nd January 2025

At FluentPaths.com (operated by Language Services & Translations), we strive to provide high-quality digital services, including translation, proofreading, language courses, and AI evaluations. We understand that sometimes things don’t go as planned, and we want to ensure that our customers are satisfied with the services they receive.

Please review our Refunds and Returns Policy below to understand the process, conditions, and timeframes for returns and refunds. This policy applies only to digital products and services purchased from our website.

1. Refunds for Digital Services

As FluentPaths.com offers digital services (translation, proofreading, language courses, and AI evaluations), we do not offer refunds once the service has been completed and delivered. This includes but is not limited to:

  • Completed translation or proofreading tasks.
  • Access to digital content such as language courses and AI evaluation results.

However, we understand that there may be exceptional circumstances that require a refund, and we are committed to addressing any concerns. In the event of a dispute or dissatisfaction, please contact us promptly so that we can discuss the situation and find an appropriate resolution.

2. Conditions for Refund Eligibility

Refunds may be considered under the following circumstances:

  • Non-Delivery of Service: If the service you ordered (e.g., translation, proofreading, or language course content) has not been delivered within the agreed-upon timeframe and you have not received communication from us, you may be eligible for a refund.
  • Service Quality Issues: If you believe the delivered service does not meet the quality standard outlined during the ordering process, you may request a revision or refund. You must contact us within 7 days of receiving the service to raise the issue.
  • Technical Issues: If you experience technical problems accessing digital content that we are unable to resolve promptly, a refund may be considered.

Note: We cannot offer refunds for services that have been delivered correctly as per your request, or for services that you simply no longer wish to use after delivery.

3. Return/Refund Process

To request a refund or report a problem with your digital product or service, please follow these steps:

  1. Contact Us: Send an email to patry90@icloud.com within 7 days of receiving your service or accessing your purchased content. In your email, please include:
    • Your order number or purchase details.
    • A detailed description of the issue or reason for your request (e.g., service quality issue, non-delivery, etc.).
    • Any supporting documentation or examples (such as screenshots or text samples) that can help us understand the situation.
  2. Review of Request: Once we receive your request, we will review it and assess whether it meets our refund criteria. We will get back to you with a decision within 5 business days.
  3. Refund Decision: If your request is approved, we will process the refund to your original method of payment. Please note that refunds for digital services may take up to 10 business days to process depending on your payment method.

4. Exceptions to the Refund Policy

  • Completed Digital Services: As mentioned above, once a service (such as translation, proofreading, or course content) is delivered, no refund will be issued unless the service is deemed incomplete or faulty.
  • Change of Mind: We do not offer refunds simply for a change of mind or if you no longer wish to use the purchased service.
  • Late Requests: Refund requests made after 7 days from the delivery of services or content will not be eligible for a refund.

5. Revisions and Corrections

If you are dissatisfied with the work we have delivered (such as translation or proofreading services), we offer free revisions within 7 days of receiving the service. Please contact us at patry90@icloud.com with the details of your request, and we will work to address the issue as quickly as possible.

6. Fees or Costs Involved

  • Refund Fees: We do not charge a fee for processing refunds, unless specified otherwise for certain services.
  • Revisions: Revisions are free of charge within the designated revision period (7 days). If you request additional revisions beyond this period, we may charge a fee, which will be communicated to you in advance.

7. Contact Information

For any refund or return-related queries, please contact us at:

Email: patry90@icloud.com
Address: Roma, Italy

We are committed to resolving any issues fairly and promptly and will do our best to address your concerns.

8. Changes to This Policy

We may update or modify this Refunds and Returns Policy from time to time. Any changes will be posted on this page, with an updated “Last updated” date. Please review this policy regularly to stay informed of any changes.

By purchasing and using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refunds and Returns Policy.

This Refunds and Returns Policy aims to be clear, fair, and transparent, ensuring that both customers and our business are protected. If you have any further questions or need clarification, please do not hesitate to contact us.